Privacy Policy

PRIVACY POLICY

Privacy and Cookies

We are committed to keeping your data secure. This page aims to inform you transparently about why we keep some of your personal data, how we use it and what your rights are.

Our commitment:

1. Your personal information is used only for the purpose of improving your customer experience.
2. We treat your data with the same level of protection as our own data.
3. We strive to be attentive and communicate responsively.
4. You have the choice of receiving news from Mindset Decoration or not, and we promise not to send you spam.
5. If we do not use your information, we delete it so that it is not retained unnecessarily.

Protecting your privacy:

At Mindset Decoration, we place great importance on 100% protection of our customers' and visitors' confidential data. As online shoppers, we understand the importance of privacy and we adhere to it scrupulously.

IN DETAIL

 

What are cookies? 🍪

We use cookies on our website.

Cookies Policy:
When you browse the Mindset Decoration website, cookies are placed on your computer or smartphone. These cookies allow us to best manage your experience with Mindset Decoration, by memorizing display settings and collecting browsing and site usage statistics.

Definition of a cookie:
A cookie is a text file placed on your computer or smartphone when you visit a website. It collects information about your browsing and provides services adapted to your device (computer, mobile, tablet). Cookies are managed by your internet browser.

Setting up your internet browser:
You can disable cookies at any time. Your browser can also be configured to notify you when cookies are placed on your computer and allow you to accept or decline them. You can choose to accept or decline cookies individually or to decline them systematically.

We would like to remind you that the settings of your browser may modify the conditions of access to our content and services requiring the use of cookies.

If you wish to manage cookies according to your preferences, we invite you to configure your browser by following the instructions below:

• Cookies on Microsoft Internet Explorer :
1. Select the “Tools” menu, then “Internet Options”.
2. Click on the “Privacy” tab.
3. Choose the desired level using the slider.

• Cookies on Mozilla Firefox :
1. Go to the Mozilla Firefox menu, then select “Options”.
2. Click on the “Privacy” tab.
3. Find the “Cookies” section and select the options that suit you.

• Cookies on Safari :
1. Go to the Safari menu and select “Preferences”.
2. Click on the “Privacy” tab.
3. In the “Block cookies” section, choose the desired level.

• Cookies on Chrome :
1. Open the Chrome menu, then select “Settings”.
2. Click on “Show advanced settings”.
3. In the “Privacy” section, click the “Content settings” button.
4. In the “Cookies” section, choose the options that suit you.

How do we use your contact information?

Your name and contact details:
The reasons why we collect your personal information are as follows:
• Ensure delivery of your order by providing the necessary details to the postman.
• Facilitate communication with you regarding updates or questions regarding your order(s).
• Prevent and counter possible fraud attempts.
• Send you information by email or SMS regarding new products and news from Mindset Decoration.
• Display Mindset Decoration advertisements while you browse the Internet.

Purchase history and saved products:
How we use your purchase history and saved products is as follows:
• We use this information to offer you products that match your preferences and that you might like.
• We also use them to provide you with support and manage any returns you may have.
• If you add products to your cart but do not complete your order, we save the contents of your cart.

Every time we talk together:
We use your contact history in the following ways:
• We use it to provide you with personalized assistance and answer your questions.
• We also use it to train our staff to improve the quality of our customer service.

Information about your phone/computer and how you use our website:
When you browse Mindset Decoration we collect certain information such as the pages visited, the type of device used and the IP address. However, please note that this data does not allow you to be personally identified. It simply allows us to track visitors' interactions on the site and to understand the actions taken or the paths taken.

Here's how we use information about your phone or computer and your use of our website:
• We use this information to improve our website, taking into account your expectations and comments.
• They also help us train our staff to provide a better quality service.

Sharing your information

We promise to never sell your personal information. That's a promise we make to you.

In order to provide you with the best possible experience, we share certain information with trusted partners who are committed to protecting your personal data in accordance with the law. Here are the types of partners we may work with:

• Organizations responsible for recording and delivering your order, such as payment providers, warehouses and delivery companies.
• Companies approved by you, for example social networks, if you choose to connect your account to ours.

Marketing communication

We will only send you marketing messages by email and/or SMS if you have given us your permission. These messages are intended to inform you about our news, new products or promotions.

How do I stop receiving our marketing messages from Mindset Decoration?
You can easily unsubscribe from our marketing messages. To do so, simply click on the "unsubscribe" link located at the bottom of any email you have received from Mindset Decoration. Your unsubscription will be automatically taken into account and will be effective within 48 hours. If you continue to receive our marketing emails despite your unsubscription, please contact us at hello@mindsetdecoration.com so that we can take the necessary measures manually.

⚠️ Please note that even if you unsubscribe from our marketing messages, you will still receive important emails regarding the confirmation or dispatch of your future orders. Stopping marketing messages will not affect essential communications, such as order updates.

Advertising Mindset Decoration.

You may have noticed that we also advertise online to keep you informed of our news and introduce you to our products.

Like many other companies, we use certain criteria to target our advertising and try to provide you with offers that may be of interest to you. When we believe an offer may be of interest to you, we display it in the form of digital ads. We use web beacons, pixels, tags, and cookies, as well as services offered by certain sites and social networks.

Our goal is not to show you ads that are not of interest to you while you are browsing the Internet. This is why we rely on the information we may have collected during your previous visits to our website, as well as on the banners, images or videos you may have clicked on in the past.

Personal data outside the EU

Some of the information we collect when you browse is stored on servers belonging to our partners located in Canada and the United States. It should be noted that these countries have not adopted personal data protection measures equivalent to those of the European Commission. However, we take steps to preserve the confidentiality of your data and protect your rights by using legal data protection clauses put in place by the European Commission. If you would like to know more, you can consult this page (in English).

Processing of information

Mindset Decoration is committed to respecting your rights:
• The right to be informed about the use of your personal data (which is explained on this page).
• The right to access and know the personal data we hold about you.
• The right to request correction of any inaccurate personal data we hold about you.
• The right to request the deletion of your data, or to stop their processing or collection.
• The right to unsubscribe from direct marketing messages, which you can do by clicking the “unsubscribe” link at the bottom of each email, or by contacting us directly by email at hello@mindsetdecoration.com.
• The right to request the transfer or transportation of your data to yourself or to another service provider.
• The right to lodge a complaint with your data protection authority (in France, this would be the CNIL, Commission nationale de l’informatique et des libertés).
• If you wish to exercise your rights or if you simply have questions, do not hesitate to contact us directly by email at hello@mindsetdecoration.com .

Updating or modifying our measures to protect your personal data

It is possible that adjustments may be made to this page in order to comply with legal obligations or to provide additional information about our processing of your data. In the event of significant changes, we will communicate transparently on our website and by email to inform you of the change to our privacy policy.

Contact us

We value your feedback to improve your experience as a customer with us. Please feel free to contact us at hello@mindsetdecoration.com for:
• Any questions regarding the content of this page.
• Stop using your personal data.
• Exercise one or more of your rights (see the section “Processing of your information”).
We will be happy to discuss with you in order to provide you with effective and appropriate assistance.